Managed Service

24/7 coverageCost optimisationSLA-driven deliveryMEA-based team

Our Managed Service keeps your cloud platform operating at peak performance. We combine automation with expert oversight to manage day-to-day operations, continuously optimise spend, and remediate issues before they impact customers. You stay focused on product innovation while we handle the platform. Engagements include monthly business reviews, transparent reporting, and tailored runbooks so you always understand what is happening in your environment.

99.95%

Average managed uptime

15m

Median critical response time

Countries supported in MEA

Scope of Work Includes

Deliver 24/7 proactive platform support
Augment teams with specialist booster resources
Provide bilingual engineering coverage
Operate multiple support tiers and escalation paths
Uphold comprehensive SLAs and governance
Offer complimentary NOC onboarding and coverage
Deliver monthly executive-ready reporting
Assign a dedicated technical account manager

Core Capabilities

24/7 monitoring, incident response, and on-call engineering
Security patching, backup orchestration, and disaster recovery drills
Cost optimisation reviews with actionable recommendations
Performance tuning and capacity planning aligned to growth

Business Outcomes

Improved platform reliability and customer experience
Predictable operating costs with transparent reporting
Reduced operational risk through proactive governance
Peace of mind for engineering teams and stakeholders

"Operate with bilingual, MEA-based teams who prevent incidents before customers ever notice."

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