Managed Service
Operate with confidence knowing your AWS environment is always-on and always-optimised.
Our Managed Service keeps your cloud platform operating at peak performance. We combine automation with expert oversight to manage day-to-day operations, continuously optimise spend, and remediate issues before they impact customers. You stay focused on product innovation while we handle the platform. Engagements include monthly business reviews, transparent reporting, and tailored runbooks so you always understand what is happening in your environment.
Proactive monitoring, optimisation, and 24/7 support that keep your AWS environment secure, reliable, and cost-efficient without growing your headcount.
Why it matters
Operate with bilingual, MEA-based teams who prevent incidents before customers ever notice.
99.95%
Average managed uptime
15m
Median critical response time
5+
Countries supported in MEA
What Managed Service includes
We embed multi-disciplinary specialists who bring proven accelerators, governance, and enablement to every engagement.
- 24/7 monitoring, incident response, and on-call engineering
- Security patching, backup orchestration, and disaster recovery drills
- Cost optimisation reviews with actionable recommendations
- Performance tuning and capacity planning aligned to growth
Highlights
Representative initiatives that show how we apply this service across modernisation, optimisation, and growth outcomes.
Deliver 24/7 proactive platform support
Operate always-on monitoring, incident response, and runbook-driven remediation so customer experiences remain uninterrupted.
Augment teams with specialist booster resources
Embed DevOps, data, and solutions experts who accelerate backlog execution without long hiring cycles.
Provide bilingual engineering coverage
Support stakeholders in English and Arabic, ensuring clear communication across technical and business contexts.
Operate multiple support tiers and escalation paths
Tailor service levels from developer assistance through executive war rooms with agreed response targets.
Uphold comprehensive SLAs and governance
Define metrics, reporting cadence, and compliance controls that align operations with contractual outcomes.
Offer complimentary NOC onboarding and coverage
Stand up a fully managed network operations centre with the first month included to establish confidence in service quality.
Deliver monthly executive-ready reporting
Provide insight into performance, incidents, cost trends, and improvement initiatives with clear next-step actions.
Assign a dedicated technical account manager
Offer a single point of accountability who orchestrates delivery, roadmap alignment, and AWS stakeholder management.
Deliver from teams based in the MEA region
Provide culturally aligned experts who operate within MEA time zones for faster collaboration and on-site availability.
Ready to build what’s next?
Whether you’re planning a migration, scaling Kubernetes, modernising data, or putting GenAI to work, we’ll meet you where you are and move fast toward outcomes that matter.
Talk to our team