Managed Service
Our Managed Service keeps your cloud platform operating at peak performance. We combine automation with expert oversight to manage day-to-day operations, continuously optimize spend, and remediate issues before they impact customers. You stay focused on product innovation while we handle the platform. Engagements include monthly business reviews, transparent reporting, and tailored runbooks so you always understand what is happening in your environment.
24/7 Operations · Proactive Monitoring · Cost Optimization · DevOps Support
- Average managed uptime
- 99.95%
- Median critical response time
- 15m
- Countries supported in MEA
- 5+
What we deliver
- 01
Deliver 24/7 proactive platform support
Operate always-on monitoring, incident response, and runbook-driven remediation so customer experiences remain uninterrupted.
- 02
Augment teams with specialist booster resources
Embed DevOps, data, and solutions experts who accelerate backlog execution without long hiring cycles.
- 03
Provide bilingual engineering coverage
Support stakeholders in English and Arabic, ensuring clear communication across technical and business contexts.
- 04
Operate multiple support tiers and escalation paths
Tailor service levels from developer assistance through executive war rooms with agreed response targets.
- 05
Uphold comprehensive SLAs and governance
Define metrics, reporting cadence, and compliance controls that align operations with contractual outcomes.
- 06
Offer complimentary NOC onboarding and coverage
Stand up a fully managed network operations center with the first month included to establish confidence in service quality.
- 07
Deliver monthly executive-ready reporting
Provide insight into performance, incidents, cost trends, and improvement initiatives with clear next-step actions.
- 08
Assign a dedicated technical account manager
Offer a single point of accountability who orchestrates delivery, roadmap alignment, and AWS stakeholder management.
Core Capabilities
Core Capabilities
- 24/7 monitoring, incident response, and on-call engineering
- Security patching, backup orchestration, and disaster recovery drills
- Cost optimization reviews with actionable recommendations
- Performance tuning and capacity planning aligned to growth
Business Outcomes
- Improved platform reliability and customer experience
- Predictable operating costs with transparent reporting
- Reduced operational risk through proactive governance
- Peace of mind for engineering teams and stakeholders
Best forBusinesses running critical workloads that need guaranteed uptime, security and cost control without growing an ops team.
From first call to production
- 01
Discover
A free scoping call and assessment of your goals, workloads and constraints.
- 02
Design
A Well-Architected plan with clear milestones, scope and transparent pricing.
- 03
Deliver
Certified engineers build alongside your team with automation from day one.
- 04
Operate & evolve
Handover and enablement, or 24/7 managed operations with continuous optimization.
“Operate with bilingual, MEA-based teams who prevent incidents before customers ever notice.”
Other Services
- 01Professional ServiceOur Professional Service practice partners with your team to design and deliver cloud-native solutions that scale with your business. From discovery workshops through to production readiness, we provide the expertise to modernize workloads, build resilient architectures, and embed automation across your delivery pipeline. Engagements typically blend strategy sprints, hands-on engineering, and enablement so your product teams can sustain momentum long after launch.
- 03Consultant as a ServiceConsultant as a Service gives you on-demand access to senior cloud specialists who become an extension of your team. Whether you need rapid guidance on architecture decisions, support navigating AWS programs, or leadership for critical initiatives, we provide the expertise precisely when you need it. Engagements range from advisory retainers to fractional leadership and are backed by reusable accelerators that compress decision time.